Some weeks ago a US-collector purchased 2 passports from me both were sent by registered letter (as I always do). Within just 3 days the items were already in the US which I could trace online. Within 2 weeks this guy cancelled his paypal payment via his AMEX CC without any information to me ahead! Just after his cancellation I got his message saying he not got the items which was true as they were blocked at US customs (also visible at online tracking). I send him a printout of the latest tracking status and told him that he is impatient and acting impulsive.
Another 3 weeks later at least on of the 2 items (the more valuable) was delivered to him. The 2nd one was still in customs process. I told him I do not have any influence on that and as he is in US I asked him to call there to clarify, which he did. But USPS told it will be processed according standard and they can`t tell when it will be released.
At the end he withdraw his claim at AMEX and they should inform Paypal that they can refund me the money. Unfortunately till today after 6 weeks nothing happen.
I never had such trouble before and all this because the US collector was impatient seeeing his items at USPS customs clearence. Which is as said earlier out of my influence.
I have to admit this is just the half of the story which continues till today… I do not repeat the rude wording he used also to a fellow collector who was involved (as he linked us together).
You don`t want such type of “collectors” as fellow.
On the Paypal side they don`t support me (as usual bad customer service) even I called them several times. The always big promoted “Paypal Seller Protection” is just a marketing gag! Often I heared from fellow they had the same experience…
When the claim was opened Paypal is forcing you to make a statement within 10 days but when the ball is in their field they say “…we have up to 75 days to clarify the case” !!! Luckily such unpleasend cases are rare and I can count them on one hand in more than a decade on Ebay / Paypal but when they happen they are really a pain in the axx.
By the way Ebay.de and Ebay.at will introduce a new payment system which will be a huge disadvantage for all users, especially for vendors. Also the Ebay fees will be heavily increased!
(source: www.wortfilter.de – a German website which always provides excellent information and is always critical on Ebay/Paypal)
Germany is the 2nd biggest market world wide for Ebay! They don`t touch anything in US… As earlier reported in another article German customers paying up to 10 times more when it comes to Ebay fees (compared to US). SPEECHLESS !!! Not a good future for us collectors on Ebay…
One good thing: I have the impression they got more relaxed in placing old obsolete passports (or how they call it Government IDs). Looking forward to your comments…