eBay Global Shipping Program – Another Bad Example

eBay Global Shipping Program – Another Bad Example

The following item was spotted at eBay and the seller was using eBay’s Global Shipping Program – GSP (which is the default setup for any new eBay member and someone has to opt out manually). So, I was contacting eBay (again) and was asking about the VERY HIGH IMPORT FEES of almost $160. As a buyer you can’t see how this is calculated and I wanted a clarification. eBay’s Global Shipping Program is for foreign buyers a pain but it seems sellers love it. My arguing is of course from the buyers perspective and to say it again straightforward – for me it’s a huge SCAM!

eBay Global Shipping Program - Another Bad Example

eBay Global Shipping Program – Another Bad Example

Input:
Hello, I am a eBay member for 17+ years and I like to know how you calculate the infamous import fees. Here is an example which I like you to calculate for me in detail for a better understanding. For me as a eBay member your Import Fees are totally nontransparent. eBay (pb) want $160 import fees which is insane! You always can calculate your import duties yourself at https://customsdutyfree.com/duty-calculator/ and for this example and shipping from US to my location Thailand it’s ZERO import duties! And I don’t talk even about the $38 shipping fees! Looking forward to your explanation. Thank you.
A clear question and they had the eBay link to the item. But as usual they don’t want to understand you as the following came.
Output:
Hi Tom, Thank you for contacting Pitney Bowes. In regards to your inquiry, I’m unable to locate the order details of your purchase with the information provided by you. May I please get the eBay order number or the Global Tracking number please?

What I can say? Well, my experience is eBay NEVER was able to give you a satisfying answer at the first try and I honestly think it’s their strategy, as the just won’t to communicate with its members.

Input:
You did read my email incorrectly. I said this is the EXAMPLE which I wanted to buy, AFTER you can explain to me how you calculate these very high import fees. To make it easy for you here a screen shot… Why $160 import fees for goods which are not applicable for duty in Thailand at all! See  https://customsdutyfree.com/duty-calculator/

Output:
I spare you all the bla bla bla and here is the core sentence…

“We do not provide a full breakdown of how the charges are calculated, but they are also based on the goods, potential size and country of delivery.”

Input:
Hello, I asked you to give me an example of calculation for the mentioned example but it seems you are not willing to do so. You have all details so why do you refuse to help me to clarify the case? So far not a good customer support, I’m afraid!
Of course no further reply as they give a s**t! Someone has to sue them! They are modern robbers and scammers and its obvious they do what they want. Just google “ebay GSP scam” and you will find plenty of entries.
Imagine you will get a $160 invoice from any other service provider and he tells you “We don’t communicate how we calculated this sum”. Everybody would scream SCAMMER!
eBay Global Shipping Program - Another Bad Example
Any international buyer at eBay must be aware of this SCAM and NEVER accept GSP as for sure you will be cheated!
eBay Global Shipping Program – Another Bad Example

1 comment for “eBay Global Shipping Program – Another Bad Example

  1. Jan
    9 April, 2018 at 08:06

    Tom, you are right, try to avoid GSP at Ebay.

    I tried it once and it was a CATASTROPHE (not mentioning the high cost). Once the parcel arrived in Europe, it was exchanged among 6 different couriers and their systems were not compatible with each other. So it was not even possible to track it. I didn’t know which courier to call for pick up my parcel (since they didn’t leave any notice), and even when I called, without proper tracking number they were not able to help me.

    Since this experience I started to use services of Shipito.com. They will provide you a US address, which you can insert into your Ebay account and you will appear as American, so no GSP will be offered to you.

    Shipito.com will forward your mail further at very reasonable prices. There is a wide range of postal and courier services offered from cheap untracked USPS to specialised courier services.

    Yours,
    Jan, a collector from Bratislava

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